![]() ![]() The readers can then use that list to navigate through the page and drill down to the content they want to listen to. ![]() A common feature in most screen readers brings up a list of all headings on a page. Headings are also important for people who use screen reader software to access text they cannot see. Headings help readers find and keep their place, especially in longer articles. Logical heading structure helps readers understand the outline of a page’s content. Sentence case is when the first letter in the first word of a heading and any proper nouns are capitalized. "Clear the cache of the Google Chrome browser"Īll article headers should be in sentence case. Use this style guide to help standardize the content of your knowledge article. Genesys Cloud Customer Care ‘Support Orgs’: Details & FAQ (My Support login required).NOTE: Genesys Cloud does not bill your organization for the roles or licenses used by Customer Care.Support recommends that you either assign every role to their group or create a new role with all permissions and assign it their group.Assign roles to the Genesys Cloud Customer Care Support Team group by selecting roles in the Role(s) column.From the pairing request page, click Yes, I authorize access.If your link expired, ask your Customer Care representative for a new one. NOTE: The pairing link expires after seven days, and you can use it only one time.To access the pairing request page, open the pairing link sent by Genesys Cloud Customer Care.Pair your organization with Customer Care organization NOTE: You can control their access to your organization by assigning roles, and you can revoke their access at any time. To access your Cloud organization, the Genesys Cloud Customer Care team may ask to pair their Genesys Cloud Customer Care Support Team organization to your organization. Authorization > Org Trustee Group > View.Authorization > Org Trustee Group > Add.A pairing link sent by Genesys Cloud support.When an environment needs to be scaled up, Genesys Cloud tooling adds another 50% of the current Edge count (so if the customer has 8 Edges, we add another 4 Edges), and balance across those. If that isn’t enough, we evaluate and add another 6 Edges, and so on, until the spike is over. The environment is then scaled back down gracefully, after their spike is over, too. If your customer has Cloud Edges and they know they expect increased call volumes starting on a particular day, they can also open a proactive case with Product Support, and their environment can be ready for that spike in advance. Just give Product Support notice a week in advance, and we can help! When a customer experiences a call spike, or the utilization of other resources hits one of our thresholds, like memory usage, we can deploy more Cloud Edges into their environment via automation. Imagine if your computer was bogged down because of all of those pivot tables you’re working on, and you could tap the power of a second computer automatically.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |